Key Takeaways
A true rental emergency poses an immediate risk to life, safety, or property and requires a prompt response.
Fires, flooding, no heat in winter, gas leaks, loss of water, security breaches, and electrical hazards can qualify as emergencies.
Routine issues such as dripping faucets, appliance problems, cosmetic damage, and slow drains can generally be handled during normal business hours.
Document every maintenance request, set clear tenant expectations, and use a reliable system to triage after-hours calls.
If you own a rental pr…