Owner FAQs

Meridian Residential Group manages a variety of properties, including single-family homes, multi-family buildings, apartment buildings, condos, HOAs and commercial properties.

We tailor our services to the unique needs of each property type and provide specialized solutions for every owner.

We provide full-service property management, including tenant placement, rent collection, property maintenance, accounting, financial reporting, marketing, lease enforcement and more. Essentially, we handle all the day-to-day duties, so you can enjoy the benefits of your investment without the stress or heavy workload.

We create professional listings with photography, video tours, virtual walkthroughs, 3D models, floor plans and detailed property descriptions to make your listing stand out in a competitive rental market.

We promote your listing across top rental websites and social media platforms to reach a wide audience, so that we can attract qualified tenants quickly and reduce vacancy time.

We perform a detailed market analysis based on property location, size, condition, amenities and current market trends. This ensures your rental is competitively priced to attract the right tenants quickly while maximizing income.

We carefully screen every applicant to ensure they are responsible and reliable. Our screening includes credit history checks, criminal background checks, employment verification, rental history checks, landlord references and more.

This process helps us place tenants who pay on time, treat your property with respect and abide by lease terms.

If there’s a tenant issue, we work with them to resolve the issue before resorting to eviction. In general, evictions are rare due to our rigorous tenant screening and proactive management.

That said, if an eviction is necessary, we manage the entire legal process on your behalf. This includes filing required paperwork, attending court hearings, coordinating with attorneys and enforcing lease terms – all of which we do in compliance with South Carolina eviction laws.

Rent is collected through a secure, user-friendly online portal. Tenants can make payments electronically, which we then deposit directly into your account. This system ensures consistent and timely rent collection, as well as provides an easy record of all transactions.

We act promptly to address late payments. Our team communicates directly with the tenant, issues any necessary notices and enforces lease terms to protect your cash flow. Our goal is to resolve late payments quickly while maintaining a professional relationship with tenants.

We handle maintenance and repairs with a priority-based approach. Our skilled in-house maintenance team addresses all routine and minor issues, while licensed vendors handle all specialized repairs. All emergency repairs are handled immediately to protect the property and ensure resident safety.

You will receive detailed invoices for all work completed.

Of course. We know that emergencies can happen at any time, so our team is available 24/7 to respond immediately. This ensures tenant safety and protects your property from damage or further complications.

We handle all urgent issues, such as plumbing leaks, electrical hazards, HVAC failures and security concerns.

Yes, we offer complete financial transparency through a secure online owner portal. You have access to monthly statements, income and expense tracking, repair logs, year-end tax documents and more. This allows you to monitor your investment’s performance in real-time and make informed business decisions.

We handle security deposits in full compliance with South Carolina landlord-tenant law. We hold security deposits securely, and apply them toward unpaid rent and/or damages beyond normal wear and tear, when necessary.

If any deductions are made, we provide the tenant with a written, itemized statement detailing each charge. Any remaining portion of the security deposit is returned to the tenant within 30 days of lease termination and move-out.

We stay fully up-to-date on all local, state and federal landlord-tenant laws to ensure your property remains compliant and protected, and to ensure you have lasting peace of mind.

We’re confident in our services, and we offer multiple owner-focused guarantees to provide you with absolute peace of mind. These include a tenant placement guarantee, eviction protection, pet damage coverage, on-time rent oversight, satisfaction guarantee and a 21-day leasing guarantee.

We prioritize your satisfaction above all else. If you’re ever unhappy with our services, we encourage you to reach out. Open and honest communication is important to us. If we’re unable to reach a resolution, you’re never locked into a long-term contract and may cancel at any time without penalties.

Our team is family-owned, locally operated and committed to personalized service. Unlike larger agencies, we don’t rely on quotas. Our local team provides hands-on attention to your property and prioritizes open and consistent communication with owners and residents.

We’re the #1 property managers in Charleston, South Carolina and its surrounding areas. With over 30 years of experience and over 300 units under management, you can rest assured that your property will be well-maintained, your tenants will be happy and your investment will perform at its best.

To get started, contact us at 843-996-4987 or send us an email at info@meridianres.net. We’re happy to connect with you and answer any questions you may have about Charleston property management!